Return & Refund Policy

Thank you for shopping at Bieore.

We want you to have a positive shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days of the date of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase or order number is required

2. Non-Returnable Items

We may not accept returns for:

  • Used or damaged items not caused by our error
  • Items returned without prior contact
  • Items returned beyond the 30-day return period
  • Certain promotional or clearance items, if applicable

3. Return Process

To request a return, please contact us first at support@bieore.com and provide:

  • Your order number
  • The reason for the return
  • Photos of the item, if applicable

Once your request is reviewed and approved, we will provide return instructions.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include clear photos of the product and packaging. We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other resolution.

5. Return Shipping Costs

  • If the return is due to our error (such as damaged, defective, or incorrect items), we will provide an appropriate solution regarding return shipping or compensation.
  • If the return is due to customer preference (such as no longer wanting the item), the customer may be responsible for the return shipping cost.

6. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider or bank.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@bieore.com.

  • Orders may be canceled before they are processed or shipped.
  • Once an order has been shipped, it may no longer be eligible for cancellation and must follow the return process instead.

8. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. Contact your bank

If you have done all of the above and still have not received your refund, please contact us at support@bieore.com.

9. Contact Information

If you have any questions about returns or refunds, please contact us:

Email: support@bieore.com
Phone: +86 18068167256
Company Name: Gucheng County Geguangtai Trading Co., Ltd.
Address: No. 8, Minxiu Street, Group 1, Guanyingou Village, Nanhe Town, Gucheng County, Xiangyang City, Hubei Province, China, Juxing Industrial Park, Unit C269