FAQs

Frequently Asked Questions

1. Where do you ship to?

We offer worldwide shipping.

2. How much is shipping?

  • Orders of $40.00 or more qualify for free worldwide shipping.
  • Orders from $0.00 to $39.99 are charged a standard shipping fee of $5.99.

3. How long does order processing take?

Orders usually require 1–3 business days for processing and shipment preparation.

4. How long does delivery take?

Estimated delivery times are as follows:

  • United States & Europe: 7–15 business days
  • Other countries/regions: 15–30 business days

Please note that delivery times are estimates and may vary depending on destination, customs processing, local carriers, weather, and other factors.

5. Where are orders shipped from?

We have warehouses in multiple regions worldwide. Orders will be shipped from the nearest available warehouse based on inventory availability and operational arrangements.

6. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@bieore.com.
We will do our best to assist you, but once an order has been processed or shipped, changes or cancellations may no longer be possible.

8. What should I do if I receive a damaged or incorrect item?

Please contact us at support@bieore.com within 7 days of receiving your order, and include your order number and photos of the item received. We will review the issue and provide a suitable solution.

9. What is your return policy?

We accept returns within 30 days of delivery, subject to our Return & Refund Policy. Items must be unused and in their original condition and packaging.

10. How can I contact customer support?

You can contact us at: